Dear Mr. Cook:
I possess many years of experience in Customer Service, Information Technology Project Management and Financial Industries. I have the ability to effectively manage multiple client relationships as well as expectations and have managed third party vendors. I have managed small (1k+ hours) to very large (50K+ hours) projects. I have organized, documented and taught classes explaining very technical and complex processes to non-technical audiences. My communication skills are excellent, both written and verbal. I am a people person, I believe in true customer service and I know how to effectively empathize.
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